Serra Chevrolet Nashville Reviews

Nice People's but the work were never completed, the problem i took it there for was never completed and I paid you $2700.00 just to bring it back to you to tell me the problem was the same thing I brought it there for in the first place. So stupid of me for trusting you to be true fully about doing a job for a customer. And a great job to you and Kim At Serra Chevrolet in Madison the same place i bought the Chevy suburban from THANK YOU.

The Serra Team always keeps me up to date while I’m there for service and gets me in and out in a timely manner!!!

Basic service

Initial Inquiry: May 30, 2026 | Sale: June 2nd, 2026 | Vehicle pick-up: June 3rd, 2026 -- Overall, my general experience with this dealership was neutral based on the number of positive markers and negative. Making an appointment to view vehicles and/or test drive was not intuitive, and all communication was A.I. based. I had to correct the automated response multiple times via email. Once I had the opportunity to speak with a human, they did not even include the actual vehicle I was looking into. For my actual appointment, the general engagement was smooth. I was assigned a newer sales person, and they were not very knowledgeable of the vehicles and their features. I came prepared with an exact list of expectations (Non-negotiables, preferred options, and general questions). While the sales person was open to the items, they seemed to be following a standard flow chart. The vehicle I was interested in and made an appt. for was not available, even though the website had it listed as "In Stock/On the lot". While this was not dreadful, it created a less than desirable experience. I was able to test drive a lower-trimmed model with less dealer options, and it met my needs. When it came time to review sale terms, I produced all items I was interested in deducting and including. Like usual, there were many trips made by the sales person to the sales manager. Although I was adamant about wanting an "Out-the-door" price, they both kept insisting I provide a down payment amount, ideal monthly payment, and sign their initial purchase order. I declined to sign the purchase order, and was told it was required to move forward. I signed as "Pending" and initialed near my requirements. They eventually allowed me to move forward in the process. The sales person was not extremely knowledgeable of the credit application process. I had a total loss verification letter and other supporting documents, and they seemed unsure how to process those. During the sales process I was told that I could drive off the lot with the vehicle that day, even though it was completing computerized testing. I let them know I could pick-up the next day, and that was confirmed verbally. I worked with the finance manager who was excellent. The interaction was quick and accurate. I was asked to speak with the sales dept. before leaving and he again stated the vehicle would be ready at open of business. The afternoon of the same day I also confirmed via email when I would be by to pick up the vehicle. A few hours later, at 4:53 PM (Close at 5pm), I received an email stating that the vehicle needed to be serviced and would not be available until much later in the day. This caused me to change multiple plans and added additional costs -- they also could not provide any reasoning. When I arrived at the new time to pick up the sales person I worked with originally was not working. I had to wait ~10 minutes to receive service. Once I got the keys, I asked about service recovery for the delay, the manager basically brushed me off, and after explaining the trouble -- he opted to have me provide my rideshare receipt and rental car extension receipt. Stating, "I will try to get this approved." Once I actually got to the vehicle, I observed multiple fingerprints on unprotected services (climate controls) and the entire center housing for the gear shift was lifted and askew. When I brought this to the attention of the sales manager, he appeared dis-interested and asked me multiple times to confirm, he also assumed I was talking about fingerprints on the infotainment display, which was protected with film. I handed over the key to the mgr, he and 2 other sales reps followed. At the vehicle, they saw the items and began "fixing" it themselves. They removed the protective film without permission, and snapped the housing into place without consulting service. My key was returned, and I was told to let them know if there was anything else unsatisfactory. There was no service recovery offered. When activating OnStar services inside of the vehicle, I also learned that the sales person fully activated my account on the date of sale, and my month-long trial period had already begun. The next day, I received a call from a new sales rep, who asked me if I was "Still interested?" I explained I had bought a vehicle and driven off of the lot, he seemed confused and blamed the situation on "Someone not following through". In conclusion, while the vehicle is exactly what I wanted, I am not sure that I could recommend this specific dealership. I hope that they have documented this experience, and will strive for improvement.

Wait time was about right length of time for oil change tire rotation

Helpful and quick. The Sales Manager went above and beyond to find all applicable discounts to make our deal happen.

Great customer service. Would recommend.

The team made every effort to attain my requested vehicle and budget. This customer centric approached is critical to develop customer loyalty. I rejected multiple GMC dealers that previously tried to gouge the deal and ignored my financial parameters.

My service team is awesome. Kristen always takes the time to answer any and all questions. She has also shown me how to make changes and navigate me through the many options.

Everything’s was handled perfectly. Fast and efficient.