Serra Chevrolet Nashville Reviews

Great job

Overall good.

Service was great

It was a good got to test drive a GMC Canyon which was nice.

The service rep. was fine. However, taking 2 hours to change the oil and rotate the tires was way too long.

I scheduled an appointment to bring in my 2026 Tahoe to have them look at the cabin glance camera (it doesn't work at all and there are no options to get it to turn on) and my rear view mirror camera (it was angled too low and only showing the ground directly behind the vehicle. I brought the truck in at 7am on Monday as per my scheduled time and my service writer was 10 minutes late to the appointment (no big deal). She then told me that they would need to keep the vehicle for an unknown amount of time as they rely on third party dispatching to assign projects to technicians. No update from anyone on Monday. I received a text message update around 10:45am on Tuesday morning stating that my vehicle was being looked at then around 12:15pm received another text telling me that my vehicle was ready for pickup as "there is a software issue that GM is looking to update and correct". I immediately responded asking my service writer to clarify that was in regard to the cabin glance camera issue then asked for an update on the rear view mirror camera concern. My service writer told me that response was applicable to both concerns to which I immediately responded again telling her no, they are not related then asked her to call me. She did call and I re-explained the two separate issues (this was now the 3rd time I had to explain why I was bringing my truck in for service (once when i set up the appointment, then again when I dropped the vehicle off for the appointment)) and she said she would go back and speak with the tech. I reached out around 2:15pm asking for an update. No response. I followed up again around 3:45pm knowing that the Service dept closes at 5:30pm and I was told there was no update and was asked to be patient as my service writer is not always at her desk. She then sent a third message to me all within 6 minutes with the last message stating she was leaving for the day and that she would check in the morning. I immediately responded and asked who would be assisting me for the rest of the evening and asked for that person to call me. She did not respond so I drove up to the dealership to get some answers. I stood at the service desk for around 15 minutes before someone finally asked me how I could be helped to which I explained the whole situation to the new lady that was helping me (this lady was wonderful - can't remember her name). After a couple of trips to the shop floor and to the managers office, I was finally able to speak with the manager and the service tech that was working on my vehicle. The tech, new service writer and manager were all pleasant and helpful and we were able to determine the reason the rear view camera angle was tilted so far down was because of the license plate frame that the dealership I purchased the vehicle from installed was causing the issue. Upon further investigation, the service manager was able to find out that my original service writer never had the rear view mirror camera issue listed on the order intake form which is why the service tech never looked at that concern. Further, I was able to see the order intake paperwork and there was a handwritten note from my original service writer that stated I called at 12:15 pm to report a "new issue". That was a complete lie as I had told her about that concern 2 times prior. Serra Chevrolet Buick GMC is the closest dealership to my house so I would like to be able to trust them to do a quality job and address the concerns I have so next time I go in, I will ask to work with a different service writer which will hopefully be the one that helped me when I drove up there Tuesday night.

Worst experience I’ve ever had in my lifetime when buying a vehicle

I cant say enough of there perseverance and dedication to get our car fixed. I would go to them for repair any day.

Jeff Boyd and his staff does a excellent job every time

It was great